Mintra has an exciting opportunity for a Product Support Advisor to join our team. The successful candidate will need to have excellent written and verbal communication skills in both English & Norwegian. Our products are supported online and the candidate will receive equipment to work remotely.
About the job:
As part of the Service Centre team, you will be responsible for assisting our customers in their use of Mintra software solutions by troubleshooting and advising. Working closely with our system development and consultancy teams, you will be part of our global service team responsible for supporting customers in the successful use of our systems and software.
Your responsibilities will include:
Ensuring that customers receive excellent (prompt and efficient) customer service for any issue reported
Monitoring ticketing system for incoming requests
Escalating requests where applicable
Identifying priorities and new opportunities for system development
Contributing author of online documentation and guidance for customers
We`d like you to have:
We would welcome applications from those who are able to communicate (written and verbal) in both English and Norwegian.
We want you to share our values:
What we will do for you:
We offer a competitive salary and benefits package.
We are a leading provider of on-demand digital learning and enterprise HCM software solutions for safety-critical industries worldwide. We develop and deploy solutions that enable our customers to develop and deploy their people, readily demonstrate compliance and maximise operational efficiency.
Mintra was formed in Oslo Norway in 1997 to provide “Multimedia INteractive TRAining” to the Oil and Gas industry. We have over 110 staff across our offices in Bergen, Oslo and Stavanger in Norway, Dubai, Singapore and Aberdeen in the UK.
OCS HR is Mintra’s Crew Management software, which supports the operation of more than 170,000 maritime workers and 1,800 vessels worldwide, ranging from oil and gas tankers to passenger ferries and drilling rigs.
Trainingportal, our online/offline learning and competency management system, hosts our eLearning portfolio of 1,400 courses and services the needs of over 1.4million users and 3,600 companies worldwide. Every 60 seconds a course in accessed on Trainingportal.
If you are interested in joining the Mintra team, please email your CV to email@example.com.
Please note that any personal data will be processed in accordance with the GDPR and Data Protection Act 1998 (DPA) which requires all types of personal data be processed fairly and lawfully.
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